Smile: Sell More with Amazing Customer Service. The Essential 60-Minute Crash Course

Manecke, Kirt

ISBN 10: 0985076232 / ISBN 13: 9780985076238

Edité par Solid Press LLC, 2012

Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc. N° de réf. du vendeur 00098518204

Synopsis :

Create profitable, lifelong customers in 60 minutes or less! Is poor customer service costing you sales?

Anyone can read Smile in 60 minutes or less and start delighting customers and increasing revenue TODAY.

Packed with indispensable tips, proven techniques, and "must-do-now" strategies, Smile will help you generate immediate results.

Featured in STORES magazine by the National Retail Federation.

• Winner Foreword Reviews Book of the Year Award
• Winner Teachers' Choice Award for professional development

Transform your staff into superior customer service and sales professionals today no matter what their skill level or experience.

With this book, you’ll:

• Train your staff quickly and easily in friendly customer service and sales
• Increase sales, repeat business and positive buzz about you starting TODAY
• Convert dissatisfied customers into business evangelists
• Ask for the sale or donation and get it!
• Boost your sales and service confidence.

If you want sales and customer service training that’s easy to understand and won’t take months to pay off, then you’ll love Manecke’s essential training method.

Buy the book to start smiling your way to business success today!

À propos de l'auteur: Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former salesman and publicist for a New York Times bestselling author and former owner of an award-winning specialty store, he lives in Milford, Michigan. His best-selling book, Smile: Sell More with Amazing Customer Service, has won 6 awards. Smile is considered to be one of the best customer service books and sales books. After reading Smile, one reader told Kirt, "You nailed it!" Perfect for sales training, Smile is loaded with sales techniques you can use to improve sales management and your salesforce. Smile is featured in STORES magazine, published by the National Retail Federation. Teaching how to maximize the customer experience, Smile helps you make or raise more money through great customer relationship management. The advantage this book has over others is that it’s a quick and easy read – a crash course in customer service and sales. This means: 1) you’ll actually read it, and 2) you can start today. "Highly recommended." The Midwest Book Review

Détails bibliographiques

Titre : Smile: Sell More with Amazing Customer ...
Éditeur : Solid Press LLC
Date d'édition : 2012
Reliure : Couverture souple
Etat : Good