The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Michelli, Joseph A.

ISBN 10: 0071477845 ISBN 13: 9780071477840

Edit� par McGraw Hill, 2006

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Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. N� de r�f. du vendeur 00091869772

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Synopsis :

WAKE UP AND SMELL THE SUCCESS!

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.

The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to

Reach out to entire communities
Listen to individual workers and consumers
Seize growth opportunities in every market
Custom-design a truly satisfying experience that benefits everyone

Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.

For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.

� propos de l?auteur:

Joseph A. Michelli, Ph.D., is the founder of Lessons for Success, a training, consulting, and keynote presentation company. He also hosts an award-winning daily radio show on KVOR-AM in Colorado and speaks to various organizations throughout the world. Visit josephmichelli.com

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D�tails bibliographiques

Titre : The Starbucks Experience: 5 Principles for ...
�diteur : McGraw Hill
Date d'�dition : 2006
Reliure : Couverture rigide
Etat : Good

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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Joseph Michelli

Edit� par McGraw Hill, 2006

ISBN 10 : 0071477845 ISBN 13 : 9780071477840

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Etat : Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: first ] Publisher: McGraw-Hill Pub Date: 9/14/2006 Binding: Hardcover Pages: 208 first edition. N� de r�f. du vendeur 6938624

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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Michelli, Joseph A.

Edit� par McGraw Hill, 2006

ISBN 10 : 0071477845 ISBN 13 : 9780071477840

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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Michelli, Joseph A.

Edit� par McGraw Hill, 2006

ISBN 10 : 0071477845 ISBN 13 : 9780071477840

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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Michelli, Joseph

Edit� par McGraw-Hill Education, 2006

ISBN 10 : 0071477845 ISBN 13 : 9780071477840

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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (BUSINESS BOOKS)

Michelli, Joseph A.

Edit� par McGraw Hill, 2006

ISBN 10 : 0071477845 ISBN 13 : 9780071477840

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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Michelli, Joseph A.

Edit� par McGraw Hill, 2006

ISBN 10 : 0071477845 ISBN 13 : 9780071477840

Ancien ou d'occasion Couverture rigide

Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis

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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Michelli, Joseph A.

Edit� par McGraw Hill, 2006

ISBN 10 : 0071477845 ISBN 13 : 9780071477840

Ancien ou d'occasion Couverture rigide

Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis

�valuation du vendeur 5 sur 5 �toiles

Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. N� de r�f. du vendeur 00091926794

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