This guidebook takes a common–sense approach to probem solving and provides a wealth of practical examples and proven methods which can be applied immediately on the job. A simple, easy–to–use problem–solving process is introduced which is explained in a step–by–step fashion and can be used by individual contributors, middle managers, or top–level executives. "I only wish this was mandatory reading for everyone working in any organization, . . . so problems really would stay solved!"
Chuck Neal, Dow–Corning

"Problems are a part of everyday life, and solving them just got a whole lot easier."
Carolyn Littlehale, Hartford Insurance Group

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Articles li�s � Step-By-Step Problem Solving: A Practical Guide to...

Step-By-Step Problem Solving: A Practical Guide to Ensure Problems Get (And Stay) Solved

Richard Y. Chang and P. Keith Kelly

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