Supervisor's Script Book.

Dreyfack, Raymond

ISBN 10: 0134601149 / ISBN 13: 9780134601144

Edité par Prentice Hall. 1996., 1996

A propos de cet article

ISBN 0-13-460114-9. Hardback. No dustjacket. Second Printing. Tight sound unmarked copy in Very Good condition with small tear to bottom edge of spine and minor edge wear.

N° de réf. du vendeur 117158

Détails bibliographiques

• Titre: Supervisor's Script Book.
• Éditeur: Prentice Hall. 1996.
• Date de parution: 1996
• ISBN à 10 chiffres: 0134601149
• ISBN à 13 chiffres: 9780134601144
• Reliure: Couverture rigide

A propos de ce titre

Synopsis

Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.