Supervisor's Script Book

Dreyfack, Raymond

ISBN 10: 0134601149 / ISBN 13: 9780134601144

Edité par Prentice Hall, 1996

Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.9. N° de réf. du vendeur G0134601149I3N00

Synopsis :

Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.

Détails bibliographiques

Titre : Supervisor's Script Book
Éditeur : Prentice Hall
Date d'édition : 1996
Reliure : Hardcover
Etat : Good
Etat de la jaquette : No Jacket