Focus on both the writing process and the writing product
A simple "ABC" pattern for organizing all types of documents
A fictional company—McDuff, Inc.—that gives students a working world context for writing models and assignments
Easy-to-use, numbered guidelines for writing documents
Annotated writing models conveniently grouped at the ends of chapters
"Communication Challenge" case studies at the end of all 15 chapters
Alphabetized writing "Handbook" for quick reference
Ethics assignments in every chapter
Coverage of international communication

The fifth edition includes these NEW features:

New "Collaboration at Work" exercises open every chapter and provide easy-to-use group exercises to get students involved in the chapter content.
"International Communication" assignments in every chapter require students to use information from the chapter to solve a problem related to communicating across cultures and nations.
New material on web site design introduces students to issues of design, construction, use, and evaluation (Appendix B).
Expanded coverage of email in Chapter 7 addresses the increased emphasis on email in the workplace.
Chapter 13 has been significantly revised again to address the rapid changes in Internet research and databases.
Access the Pfeiffer web site by pointing at www.prenhall.com/pfeiffer. Here you will find additional resources to aid you in learning and applying the information from the book.

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