Ten Principles Behind Great Customer Experiences, The (Financial Times Series)

Watkinson, Matt

ISBN 10: 0273775081 ISBN 13: 9780273775089

Edit� par FT Publishing International, 2012

Ancien(s) ou d'occasion Couverture souple

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A propos de cet article

Fast Free Shipping � Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy. N� de r�f. du vendeur GWV.0273775081.VG

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Synopsis :

Overall WINNER - CMI Management Book of the Year 2014

WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014

Create a great customer experience whoever you are.

Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.

This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are.

For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

� propos de l?auteur:

Matt Watkinson is a designer and consultant who helps businesses get their customer experience right. He has worked with household names, design agencies and management consultancies at home in the UK, in Europe and America. Learn more about Matt at www.mattwatkinson.co.uk .

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D�tails bibliographiques

Titre : Ten Principles Behind Great Customer ...
�diteur : FT Publishing International
Date d'�dition : 2012
Reliure : Couverture souple
Etat : very_good

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The Ten Principles Behind Great Customer Experiences (Financial Times Series)

Matt Watkinson

Edit� par Pearson Education Limited, United Kingdom, Harlow, 2012

ISBN 10 : 0273775081 ISBN 13 : 9780273775089

Ancien ou d'occasion Paperback

Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni

�valuation du vendeur 5 sur 5 �toiles

Paperback. Etat : Very Good. Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesnt need to be complicated or cost a fortune. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N� de r�f. du vendeur GOR006966173

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The Ten Principles Behind Great Customer Experiences (Financial Times Series)

Watkinson, Matt

Edit� par Ft Press, 2012

ISBN 10 : 0273775081 ISBN 13 : 9780273775089

Ancien ou d'occasion Couverture souple

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Etat : Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. N� de r�f. du vendeur wbs8897186487

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The Ten Principles Behind Great Customer Experiences (Financial Times Series)

Watkinson, Matt

Edit� par Ft Press, 2012

ISBN 10 : 0273775081 ISBN 13 : 9780273775089

Ancien ou d'occasion Couverture souple

Vendeur : WeBuyBooks, Rossendale, LANCS, Royaume-Uni

�valuation du vendeur 5 sur 5 �toiles

Etat : Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N� de r�f. du vendeur wbs5914356889

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The Ten Principles Behind Great Customer Experiences

Matt Watkinson

Edit� par FT Financial Times Publishing International, Pearson Education Limited, 2013

ISBN 10 : 0273775081 ISBN 13 : 9780273775089

Ancien ou d'occasion Paperback.

Vendeur : Librer�a Ofisierra, Galapagar, M, Espagne

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Paperback. Etat : Good condition. Libro. N� de r�f. du vendeur 132600

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The Ten Principles Behind Great Customer Experiences (Financial Times Series)

Matt Watkinson

Edit� par Ft Press 06/12/2012, 2012

ISBN 10 : 0273775081 ISBN 13 : 9780273775089

Ancien ou d'occasion Couverture souple

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Etat : Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. N� de r�f. du vendeur 6545-9780273775089

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The Ten Principles Behind Great Customer Experiences (Financial Times Series)

Matt Watkinson

Edit� par Ft Press 06/12/2012, 2012

ISBN 10 : 0273775081 ISBN 13 : 9780273775089

Ancien ou d'occasion Couverture souple

Vendeur : AwesomeBooks, Wallingford, Royaume-Uni

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Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . N� de r�f. du vendeur 7719-9780273775089

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The Ten Principles Behind Great Customer Experiences (Financial Times Series)

Watkinson, Matt

Edit� par Ft Press, 2012

ISBN 10 : 0273775081 ISBN 13 : 9780273775089

Ancien ou d'occasion Paperback

Vendeur : Reuseabook, Gloucester, GLOS, Royaume-Uni

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Paperback. Etat : Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. N� de r�f. du vendeur CHL2596691

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