Unleashing the Power of Supplier Performance Metrics | easier said than done. Cet article n’est pas disponible.Unleashing the Power of Supplier Performance Metrics | easier said than done

This is a master thesis investigating how companies evaluate suppliers? performance when purchasing goods. Which metrics are used and how they are defined? What is the process for gathering, storing and working with supplier metrics data? The purchasing function of companies has become increasingly important and this work highlights and analyzes some difficulties that arise when measuring suppliers: both internally in the purchasing organization and externally with regards to the suppliers. Data has been gathered from interviews with 25 persons working in purchasing and quality management, mostly in industrial companies. The data is analyzed within a theoretical framework. An interesting finding from a theory analysis is the lack of theory explaining in detail how to measure: this theory gap correlates with the difficulties encountered by companies in their practical work. A main conclusion of the study is that the complexity of the field of supplier performance metrics is larger than what is hinted or even mentioned by most academic literature

M.Sc. in Business Administration from Stockholm School of Economics