Volume #48. "The research Turn"

Information and service about products available for sale

We try to ensure that all information provided on the seller's page is correct, but the information is of a general nature and is not intended to cover all information relating to the products. We try to update, modify or clarify the information available, but we are under no obligation to do so.
The content may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). We also reserve the right to withdraw any Product from sale (or any part or content thereof) at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service or the Product.

We strive to provide an accurate image of the products and a description of their condition, but we cannot guarantee that it is accurate. All product images and descriptions are subject to change at any time without notice. Furthermore, we do not guarantee that the quality of any product, service, information or other material purchased or obtained by you will meet your expectations.

Responses to queries

We are committed to responding to buyer enquiries, both pre- and post-purchase, within 2 working days. We also undertake to respond to emails from members of our staff within 2 working days.

Performance standards and code of conduct

Abebooks monitors seller performance to ensure customer satisfaction. It has established minimum standards for order service rates (90% or higher) and return rates (5% or lower) to ensure that buyers receive the item they ordered, in the condition described and within the specified time frame.

Abebooks provides a list of specific Code of Conduct violations that outlines the participation standards that sellers must maintain on its site.

Sellers who fail to meet Abebooks' performance standards or violate its Code of Conduct may face account suspension or permanent closure.

Si vous êtes un consommateur, vous pouvez exercer votre droit de rétractation sur le contrat conformément à ce qui suit. Le mot « consommateur » désigne toute personne physique agissant à des fins qui n'entrent pas dans le cadre de son activité commerciale, artisanale ou professionnelle.

Informations concernant le droit de rétractation

Droit statutaire de rétractation

Vous avez le droit d'exercer votre droit de rétractation sur ce contrat dans les 14 jours sans donner de raison.

Le délai de rétractation expirera au bout de 14 jours à compter du jour où vous-même, ou un tiers autre que le transporteur et désigné par vous, prendrez physiquement possession de la dernière marchandise, du dernier lot ou de la dernière pièce.

Pour exercer votre droit de rétractation, remplissez électroniquement et envoyez une déclaration claire sur notre site Web, sous « Vos achats » dans « Votre compte ». Nous vous communiquerons sans délai un accusé de réception de cette rétractation sur un support durable (par exemple, par e-mail).

Pour respecter le délai de rétractation, il vous suffit d'envoyer votre message concernant l'exercice de votre droit de rétractation avant l'expiration du délai de rétractation.

Effets de la rétractation

Si vous exercez votre droit de rétractation sur ce contrat, nous vous rembourserons tous les paiements que vous avez effectués, y compris les frais de livraison (à l'exception des frais supplémentaires résultant du choix d'un mode de livraison autre que le type de livraison standard le moins cher que nous proposons).

Nous pouvons déduire du remboursement la perte de valeur de toute marchandise livrée, si la perte est le résultat d'une manipulation inutile de votre part.

Nous effectuerons le remboursement dans les meilleurs délais, et au plus tard 14 jours après le jour où nous aurons été informés de votre décision d'exercer votre droit de rétractation sur ce contrat.

Nous effectuerons le remboursement en utilisant le même moyen de paiement que celui que vous avez utilisé pour la transaction initiale, sauf si vous en avez expressément convenu autrement ; en tout état de cause, aucuns frais ne vous seront facturés à la suite d'un tel remboursement.

Nous pouvons suspendre le remboursement jusqu'à ce que nous ayons reçu les marchandises ou que vous ayez fourni la preuve que vous avez renvoyé les marchandises, en fonction de la première éventualité.

Vous devez renvoyer les marchandises ou les remettre à Cita Books, Madrid, Madrid, Spain, sans retard injustifié et, en tout état de cause, au plus tard 14 jours à compter du jour où vous nous avez communiqué votre décision de rétractation du présent contrat. Le délai est respecté si vous renvoyez les marchandises avant l'expiration du délai de 14 jours. Vous devrez prendre en charge les frais directs du renvoi des marchandises. Vous n'êtes responsable que de toute diminution de valeur des marchandises résultant d'une manipulation autre que celle nécessaire pour établir la nature, les caractéristiques et le fonctionnement des marchandises.

Exceptions au droit de rétractation

Le droit de rétractation ne s'applique pas à ce qui suit :

1. Distribution de journaux, de revues ou de magazines, à l'exception des contrats d'abonnement ; et
2. Fourniture d'un contenu numérique qui n'est pas fourni sur un support matériel (par exemple, sur un CD ou un DVD) si vous avez accepté, lors de votre commande, que nous puissions commencer à le livrer et que vous ne puissiez pas exercer votre droit de rétractation une fois la livraison commencée.

Order processing and shipping

Cita Books processes and ships all orders within a maximum of 48 hours after receiving them (during business days) and ships orders using a method that ensures delivery of the item within the specified time frame. Cita Books is responsible for the item until it reaches the buyer and, if the book does not arrive, will offer a refund.
To ensure that a shipment reaches its destination, all orders are sent by registered post.
When a product is returned by the buyer, they must send it by registered post. This is the only way we can ensure that we receive the returned order.
Cita Books only ships items weighing up to 2 kg. When the shipment exceeds 2 kg, the prices and shipping conditions change. In this case, Cita Books will contact the buyer to agree on a shipping method that suits both parties.

According to Abebooks' policies, sellers must process all orders, regardless of their origin. Cita Books only sells and ships orders to the following EU countries:
Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, Guernsey, Ireland, Italy, Liechtenstein, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Sweden and Switzerland.
*Shipments to the United Kingdom, Switzerland, Norway and Liechtenstein may incur customs charges that are unknown to Cita Books and for which it is not responsible.

Returns

Cita Books accepts all returns, regardless of the reason given by the buyer, on condition that the item is returned by registered post.

Under the laws of certain European jurisdictions, sellers must accept all returns of any order placed in any of our European stores, regardless of the reason.

All returns must be processed through the Abebooks online system and all refunds must be issued through the same payment method that the buyer originally used for the order.

We reserve the right to refuse the Service to anyone for any reason at any time. We also reserve the right to limit the sales of our Products or Services to any person, jurisdiction or country. We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer identity, the same credit card and/or orders that use the same billing and/or shipping address. In the event that we modify or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to have been placed by dealers, resellers or distributors.
We do not collect personal information from anyone under the age of 18 through the Site. If you are under 18, do not provide any personal information and do not access the Site; you may only use our Site with the involvement of a parent or guardian.
We reserve the right to update, modify or replace any part of these Terms and Conditions by posting updates and/or modifications on our Site. It is your responsibility to check this page periodically for changes and updates. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

Applicable law
These Terms and any separate agreement whereby we provide Services to you shall be governed by and construed in accordance with two laws:
LSSICE: The Law on Information Society Services and Electronic Commerce, which aims to protect the rights of consumers and users of products and services over the Internet.
LOPDGDD (Spain) GDPR (EU): The Organic Law on the Protection of Personal Data and Guarantee of Digital Rights, which protects the user's privacy.
You agree not to violate any law in your jurisdiction in your use of the Service. Failure to comply with or violation of any of the Terms will result in the immediate termination of your Services.

Information provided on this Site
We try to ensure that all information contained on the Site (and provided to you as part of any Service or Product) is correct, but the information is general in nature and is not intended to cover all information relating to the topics mentioned on the Site and, therefore, we accept no responsibility for any errors or omissions and exclude all liability for any action you may take or loss or injury you may suffer (directly or indirectly, including loss of salary, earnings, opportunity or time, pain and suffering, any indirect, consequential or special loss, whatever the cause) as a result of relying on any information on this Site.
We assume no obligation to update, modify or clarify information on the Service or any related website, including, but not limited to, pricing information, except as required by law. No specified update or renewal date applied on the Service or on any related website should be taken as an indication that all information on the Service or on any related website has been modified or updated. We are not responsible for the accuracy and timeliness of the information available on this Site.
We are not responsible for the accuracy, reliability, completeness or timeliness of the content of the Site or for the results obtained from the use of the Site and its content. Any use of the Site and its content is at your own risk. Some of the content on the Site is provided by third parties and we are not responsible for such third-party content.
The content on the Site may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We reserve the right to change the content of this Site at any time. We are under no obligation to update the information on our Site. This Site may contain certain historical information. You agree that it is your responsibility to verify changes on our Site.

Services and products offered on this Site
We do not guarantee or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice to you. Nor are we responsible for any delay, interruption or other failure of the Service caused by loss of Internet connection, website failures or interruptions, or the malfunction of any software or system, computer or mobile device.
We reserve the right to modify or remove any Product information at any time (including prices), as well as to withdraw any Product from sale (or any part or content thereof) at any time without notice. We will not be liable to you or any third party for any modification, price change, suspension or interruption of the Service or the Product.
We strive to provide a product image and description of its state of preservation that is as close to reality as possible, but we cannot guarantee that it is accurate. All product images and descriptions are subject to change at any time without notice. We do not guarantee that the quality of any product, service, information or other material purchased or obtained by you will meet your expectations.

Warranties and Liabilities
You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.
You are responsible for the accuracy and credibility of the information you have provided to us and are aware of the Content and the consequences in case of falsification or erroneous information.
Therefore, in case of any change in the information you have provided to us, you agree to inform us immediately at the following email address: hello@citabooks.com.
The submission of personal information through the store is governed by our Privacy Policy. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks as well as changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
The collection of personal information will be treated in a manner that respects each individual's privacy, in accordance with the Privacy Policy, which is incorporated herein by reference. For more details, please refer to our Privacy Policy.
We do not guarantee that the Site or its server is free of computer viruses or other harmful content. If your use of the Site or the Site's content results in the need to repair or replace equipment or data, the company is not responsible for those costs.
The submission of personal information through the store is governed by our Privacy Policy. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks as well as changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
The Site and the content on the Site are provided “as is” without warranties of any kind. To the extent permitted by law, we and our suppliers disclaim all warranties, including warranties of non-infringement of proprietary or third-party rights, and warranties of fitness for a particular purpose. Neither we nor our suppliers warrant the accuracy, reliability, completeness, or timeliness of the website content, services, software text, graphics, and links.
If you are dissatisfied with any portion of the Site or with any provision of the Terms and Conditions, your sole and exclusive remedy is to discontinue using the Site.

You may review the most current version of the Terms at any time on this page. Questions about the Terms of Service should be sent to hello@citabooks.com.