Terry G. Vavra
Articles populaires de Terry G. Vavra
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Aftermarketing: How to Keep Customers for Life Through Relationship Marketing
Vavra, Terry G.
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Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Keiningham, Timothy L.; Vavra, Terry G.; Aksoy, Lerzan; Wallard, Henri
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Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
Vavra, Terry G.
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Customer Satisfaction Measurement Simplified: A Step-By-Step Guide for Iso 9001,2000 Certification
Vavra, Terry G.
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The Customer Delight Principle: Exceeding Customers' Expectations for Bottom-Line Success
Keiningham, Timothy; Vavra, Terry
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