Michael R. Hoffman
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Customer Worthy: Why and How Everyone in Your Organization Must Think Like a Customer
Hoffman, Michael R.
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Before They Ask: The Playbook for The Customer Sensor Economy How AI Agents, Sensors and Self-Optimizing Systems Re-Write Customer Experience
Hoffman, Michael R
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Before They Ask: The Playbook for the Customer Sensor Economy
Hoffman, Michael R
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Total Customer Engineering: Design, Measure and Optimize Every Customer Interaction with The 90 Cell CxC Matrix and AI: Design. Measure and Optimize ... and AI: Design. Measure and Optimize Every
Hoffman, Michael R
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