Ilenia Vidili

Ilenia Vidili is a passionate customer-centricity advisor, author, and keynote speaker. She has inspired leaders and C-level executives of world-class organisations on embracing customer-centricity as the key to unlock the future of business. Having lived and worked in many countries, Ilenia holds a global perspective on today’s crucial business challenges. She believes that there has never been a more critical time for “change”. Driven by bringing humanity to business, her mission is to see a brighter future—where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society.