Some people seem impossible. They're not — once you know how they work.
Difficult people are everywhere: the explosive boss, the colleague who takes credit for your ideas, the relative who criticizes everything you do, the chronic complainer who drains the room, the silent type you can't get a word out of. You can't cure them — most would need therapy for that. But you can stop them from ruining your day, protect yourself from their attacks, and still get what you want from them.
Drawing on fifteen years of research and seminars given to thousands of executives, communication experts Alain Houel and Christian H. Godefroy hand you a complete, field-tested strategy for turning your most draining relationships into workable — even harmonious — ones.
Inside, you'll learn how to:
- Recognize the three main types of difficult people — Aggressives, Negatives and Clams — and the specific tactics that work on each
- Build "inner shields" so hostility and negativity stop getting under your skin
- Use words as precision tools to defuse attacks without escalating them
- Escape "verbal ping-pong" — and why playing offense always makes things worse
- Apply four simple stages to assess any situation and choose the right response
- Negotiate everyday wins without arousing resistance or resentment
- Deploy the supreme weapon: humour that takes the drama out of any confrontation
- Face the uncomfortable question: what if the difficult person is you?
Whether it happens at the office, at home, at school or across the counter, every encounter with a difficult person can become a cause for success instead of failure. And because coping with difficult people also means facing your own fears, this book leaves you with more than tactics: calmer relationships, built on ease, trust and honesty.
Stop dreading difficult conversations. Get your copy today and make them painless.
Transform difficult relations, complex issues and ideas down to concise actionable material.
The problem with difficult people is that, well, they are difficult... and they are everywhere : in the cafe, at the office, in stores or at school. But with the ability to recognize them for what they are, to protect yourself against them and to turn their defences upside down, you can reach your goals.
Sadly most people don't know how to cope with difficult people. Either they are contaminated by the agressivity or negativity, or they get into a verbal fight with these difficult persons. Sometimes, they even lose faith and try to go around the difficulties, but that can only last so far.
But you can make difficult conversations painless.
There are different kinds of difficult people, and what you'll learn first in this book is to recognize them for what they are. You won't be able to cure them, they would have to go into therapy, most of the time, to become better selves. But you'll also find your weapons to overcome the obstacle that these aggressive, negative or just silent people erect on your path. Working in stages to assess the situation and the profile of the difficult people you face, you'll be able to shield yourself and turn their shortcomings into an opportunity for both of you.
You can reach your objectives, without resorting to force. You have a number of weapons at your disposal, whose effectiveness will astonish you, once you learn how to use them.
Whatever type of difficulties you encounter, you need a strategy to deal with difficult people effectively, and make the occasions a cause for success instead of for failure.
Here's what you're going to learn inside:
- What if others consider you a difficult person...
- Recognizing the aggressive type
- Overcoming the negative type
- Opening up the Clam type
- Verbal Ping Pong or The Dangers of Playing Offense
- Four Important Stages
- The Weapon of Words
- Shields and Inner Strength
- The Supreme Weapon: Humour!
How will this book improve you :
- Never fall for people’s dirty argument tricks.
- Always find the better arguments to stop confrontation.
- You'll radiate positivity, a positivity that circles and comes back to you.
- You'll listen to people in a way that makes them confident about you
Finally, dealing with difficult people also means dealing with your own fears - dispelling those old demons, and making your life a harmonious experience that others can share in and admire. Your relationships will improve and grow with ease, trust and honesty.
Know exactly how to capitalize on your strengths and minimize your weaknesses with others. It’s time to break out of your rut and discover what it takes to cope with difficult people.
Don’t hesitate to pick up your copy today by clicking the BUY NOW button at the top of this page!
