Abolishing Performance Appraisals Why They Backfire and What to Do Instead

This work challenges readers to think more profoundly about the questions surrounding the use of appraisal. The authors separate the five discrete functions of appraisal - coaching, feedback, compensation, employee development, and legal documentation - and clarify the objectives of each. They also examine - relative to each function - the underlying assumptions and each function's track record through appraisal, including any pernicious, unintended effects. Case studies of organizations using alternative approaches are presented, and from a variety of industries: manufacturing, retail, service, and education. The authors also provide practical guidance on the elimination of appraisals and the design of alternative approaches.

Coens and Jenkins have taken a well-known secret and blasted it out of the closet into the light of day . . . .Traditional supervisors and managers should beware: this is a book ‘of the people,’ speaking the words they have wanted to say for a long time.”
—Sue Brightman-Glover, O. D. Consultant, Houston,Texas

“[This book] speaks no nonsense. . . . I really once thought [appraisal] . . . was unchallengeable. . . .Thanks [to] Coens and Jenkins for proving me wrong. As a consultant, I [am] committed to act on what Coens and Jenkins advocate.”
—Joey Chan, Consultant, Hong Kong

“I enjoyed [this book] very much . . . . [The authors] do an excellent job of arguing that traditional performance appraisals reinforce paternalism and are out of step with today’s emerging workplace that emphasizes partnership.”
—David Cox, AQP News for a Change

“Coens and Jenkins have done fabulous work in finally helping us overcome the worst blot on HR’s record.They show how to eliminate appraisal while better handling the legal, compensation, and organizational effectiveness issues that led us to appraisals in the first place.”
—David Creelman, HR.com, Ontario, Canada

“This book is a must-read for business owners, managers, and HR executives who are focused on creating an environment were people can contribute, perform, communicate, innovate, take pride in their work . . . .This is one of the top five books every executive should read and apply as soon as possible.”
—Marcia Daszko, Consultant, Santa Clara, California

“This book is extraordinarily practical on the ‘how tos’ of abolishing a process that has not worked . . . beyond that the authors have expressed a deep understanding of the human spirit. They have captured the essence of how feedback encourages and judgment deadens that spirit.”
—Norma Hagenow, President and CEO, Genesys Health System

“This book is aimed at practitioners and leaders but should be assigned in business schools. It is a provocative and positive counterpoint to scholarly books that reinforce the old thinking that has plagued managers, employees, and their organizations for the last century.”
—Michael L. Moore, Ph.D. Michigan State University and coauthor of Knowledge-Driven Work

“The concepts outlined in Abolishing Performance Appraisals revolutionized our approach to faculty evaluation and college-wide achievement. At last, the entire college is moving toward alignment of goals on all levels and recognizing individual contributions.Three cheers for Tom Coens and Mary Jenkins for moving us out of the dark ages of performance evaluations!”
—Gayle Nolan, Director of Faculty and Staff Development, Delgado Community College, New Orleans, Louisiana

“No book in recent years has been more thought provoking on the practical side of performance management. It has become something of a ‘Human Capital Desk Reference’ for me—my copy lives in my right hand desk drawer and has more dog-eared pages, yellow stickies, and highlighted passages than my day timer.”
—David Paulsen, Director of People Matters, Accenture Government Operating Group,Washington, D.C.

“Coens and Jenkins have created a beautiful book about an ugly subject— performance appraisal. The beauty lies in the simplicity and profound rightness of their conclusion—abolish it—and in their thoughtful, practical advice about what to do instead.This is a book for all who possess the wisdom and courage to truly welcome the power of human spirit in organizations.”
—Dick Richards, Author of Artful Work

“Coens and Jenkins do a masterful job in exposing the fatal flaws and faulty assumptions of performance appraisal.They offer dozens of real-world examples to prove there are alternatives that get better results.”
—Jay Robb, The Hamilton Spectator, Hamilton, Ontario, Canada

“The authors rate an ‘excellent’ for demonstrating the ability to think creatively and for generally exceeding expectations for books in this category.”
—David Rouse, Booklist

“A well documented and organized explanation of why the common-sense notion of giving performance appraisals is wrong. The book gives many ideas on what to do instead . . . . I hope that my competition does not find out about this book.”
—Dick Steele, CEO, Peaker Services, Inc., Milford, Michigan

“I recommend this book to both practitioners and academics . . . . I am going to use it as the text on performance appraisal for an MBA course on staffing and appraisal. . . . [This book] has something important to say about what healthy organizations should look like.”
—Jon M.Werner, Ph.D., Associate Professor of Management, University of Wisconsin –Whitewater, Personnel Psychology