Meeting requirements established by the big-three automakers, this volume introduces work teams to Failure Mode and Effect Analysis (FMEA). Mandated by the QS-9000 standard, FMEA positions quality control personnel to identify special causes of variation before they occur, thus preventing failures, defects, and errors, mostly before they are manifested. Recognized as a versatile and effective continuous improvement tool, FMEA serves any industry in which error prevention is vital to profit. The process establishes a systematic method for determining causes and creates a common language for FMEA teams - a method easily transferred to other industries.

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Better World Books is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised over $35 million for libraries and literacy, donated over 38 million books, and reused or recycled more than 475 million books.

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