Conflict Survival Kit : Tools for Resolving Conflict at Work

Goodwin, Cliff B., Griffith, Daniel B.

ISBN 10: 0131183036 / ISBN 13: 9780131183032

Edité par Pearson Education, Limited, 2006

Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 4226359-6

Synopsis :

Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Work is designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills–such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making–and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft.  

Présentation de l'éditeur:

Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Work is designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills–such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making–and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft.  

Détails bibliographiques

Titre : Conflict Survival Kit : Tools for Resolving ...
Éditeur : Pearson Education, Limited
Date d'édition : 2006
Reliure : Couverture souple
Etat : Very Good
Edition : 1st Edition.