Customer Culture : How FedEx and Other Great Companies Put the Customer First Every Day. Cet article n’est pas disponible.
Langue : anglais
Edité par Pearson Education, Limited, 2002
- Éd. originale
- Livre relié
- Occasion
Vendeur : Better World Books, Mishawaka, IN, Etats-UnisBetter World Books
Vendeur AbeBooks depuis 3 août 2006
Etat: Occasion - Satisfaisant
EUR 8,90
A propos de cet article
Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
N° de réf. du vendeur 3110338-6
- Titre
- Customer Culture : How FedEx and Other Great Companies Put the Customer First Every Day
- Auteur
- Basch, Michael D.
- Éditeur
- Pearson Education, Limited
- Année de publication
- 2002
- État de l'article
- Good
- Reliure
- Couverture rigide
- Langue
- anglais
- ISBN à 10 chiffres
- 0130353310
- ISBN à 13 chiffres
- 9780130353313
- Édition
- 1st.
- Poids de l'article
- 1,471 livre
- Dimensions
- N/A
Everyone talks about creating a "customer-centered culture." In CustomerCulture: How FedEx and Other Great Companies Put Their Customer First Every Day, the executive who pioneered FedExÕs legendary customer culture shows exactly how to go beyond talk and make it happen Ñ for real! Drawing on lessons learned at FedEx, Michael Basch identifies key cultural obstacles and leadership failures that dilute customer focus, and demonstrates exactly how to build systems and structures that help good people deliver outstanding service.
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À propos de l’auteur
MICHAEL BASCH was a founding officer of FedEx, where he spent 10 years as Senior Vice President. He was part of the explosively creative management team that took Fed Ex from 0 to $1 billion, as it built a company cited by Fortune as one of the decade's most well-managed companies. Basch led the teams that invented Fedex's bar code tracing system, built its SuperHub, and founded the FedEx Logistics Division.
Before joining FedEx, Basch spent eight years with UPS in Sales, Personnel, Operations, and Industrial Engineering. After leaving FedEx, he founded and served as President of Service Impact, a firm specializing in advancing the art, science, and practice of leadership.
He is currently Chief Information Officer at Enalasys Corporation, a company based in Calexico, CA that develops advanced energy management system solutions that enable governments and utilities to manage energy usage in homes and small businesses.
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