The Palgrave Handbook of Servitization

Hardcover, xxxv + 540 pages, NOT ex-library. Weight over 1kg. A Mängelexemplar stamp on the front endpaper. Short pen lines in margins of the contents-list pages. Highlighter and/or pen markings in text and/or margins as well as underlining and/or short annotations in chapter 2 and chapter 32, on 22 pages in total. Else little internal wear, book is clean and bright with firm binding. Issued without a dust jacket. -- "Manufacturers have shifted their focus from products to smart solutions in search of higher returns and additional growth opportunities. This shift, described as servitization, or lately as a digital servitization, is not a simple process. Academic study has revealed that its issues are complex, problematic, contingent, and even paradoxical, involving multiple organizational layers, such as operations, strategic, relational, and even ecosystemic layers. In this handbook, the chapters take different perspectives towards servitization, digital servitization or Product-Service-Software systems, presenting and debating over concepts such as organizational transformation, change management, strategic management, business models, innovation and product-service operations." -- Contents: Theoretical Landscape in Servitization; -- Strategic Approaches in Servitization: -- Digital Servitization: How Manufacturing Firms Can Enhance Resource Integration and Drive Ecosystem Transformation; Typologies of Manufacturer Identities in the Age of Smart Solutions; PSS Business Models: A Structured Typology; Product-Service Systems in the Digital Era: Deconstructing Servitisation Business Model Typologies; Digital Business Model Innovation for Product-Service Systems; Business Models for Digital Service Infusion Using AI and Big Data; Towards Servitization: A Taxonomy of Industrial Product-Service Systems for Small- and Medium-Sized Manufacturers; Further Semiotic Perspectives on the Outcome-Based vs Performance-Based Semantic Dispute; The Features of Performance Measurement Systems in Value-Based Selling; Exploring Dynamic Capabilities to Facilitate a Smoother Transition from Servitization to Digital Servitization: A Theoretical Framework; Dynamic Capabilities as Enablers of Digital Servitization in Innovation Ecosystems: An Evolutionary Perspective; Reviewing Service Types from a Transaction Cost Economics Perspective; The Role of Financialization When Moving up the Service Ladder; -- Servitization Process: -- Viewing Servitization Through a Practice-Theoretical Lens; Microfoundations of Servitization: An Individual-Level Perspective; Revitalizing Alignment Theory for Digital Servitization Transition; Managerial Heuristics in Servitization Journey; Narrative Network as a Method to Understand the Evolution of Smart Solutions; A Conceptual Guideline to Support Servitization Strategy Through Individual Actions; Employee Reactions to Servitization as an Organizational Transformation; -- Co-creating Value in Servitization: -- Salesforce Transformation to Solution Selling; Digital Servitization: Strategies for Handling Customization and Customer Interaction; Relational Transformation for Digital Servitization; Service-Dominant Logic: A Missing Link in Servitization Research?; Value Co-creation in Digitally-Enabled Product-Service Systems; Manufacturers' Service Innovation Efforts: From Customer Projects to Business Models and Beyond; Configurational Servitization Approach: A Necessary Alignment of Service Strategies, Digital Capabilities and Customer Resources; -- Managing Product-Service Operations: -- Digital Servitization and Modularity: Responding to Requirements in Use; Service Integration: Supply Chain Integration in Servitization; Network Structures in Service Provision; Organizational Structures in Servitization: Should Product and Service Businesses Be Separated or Integrated?; Coordinating and Aligning a Service Partner Network for Servitization: A Motivation-Opportunity-Ability (MOA) Perspective; Index.…