Serving Internal and External Customers. Cet article n’est pas disponible.
Langue : anglais
Edité par Prentice Hall PTR, 2003
- Éd. originale
- Livre broché
- Occasion
Vendeur : Better World Books, Mishawaka, IN, Etats-UnisBetter World Books
Vendeur AbeBooks depuis 3 août 2006
Etat: Occasion - Satisfaisant
EUR 6,79
A propos de cet article
Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
N° de réf. du vendeur 274488-6
- Titre
- Serving Internal and External Customers
- Auteur
- Swartzlander, Anne
- Éditeur
- Prentice Hall PTR
- Année de publication
- 2003
- État de l'article
- Good
- Reliure
- Couverture souple
- Langue
- anglais
- ISBN à 10 chiffres
- 013028341X
- ISBN à 13 chiffres
- 9780130283412
- Édition
- 1st.
- Poids de l'article
- 1,301 livre
- Dimensions
- N/A
For courses in Customer Service, Marketing Principles in two-year vocational/technical schools, and related classes in Business Education.
This unique text uses a model with customers at its center, integrating an organization's service philosophy and strategy, its systems, and its people-management policies that enable it to succeed in the 21st century business environment. With its comprehensive coverage of customer service communication “best practices,”Customer Service” provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers.
« Synopsis » peut appartenir à une autre édition de cet ouvrage.
À propos de l’auteur
Anne Swartzlander brings to this title a range of professional and teaching experience. She brings decades of experience in management, business development, research, and retail sales.
Dr. Swartzlander has her Ph.D. from Ohio State University in Consumer Economics. She has taught at several major universities including the University of Georgia and the University of Tennessee. She was recently nominated for the American Marketing Association's Distinguished Marketing Professor award.
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