First edition. Good in good dust jacket. Remainder mark. Corners slightly rubbed. Edges of spine bumped. Shelf rubbing to dust jacket. Pages clean. Small tears on edges of dust jacket spine.

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D�tails bibliographiques

Titre

Total Customer Service: The Ultimate Weapon

�diteur

Harper, New York

Date de parution

1989

ISBN � 10 chiffres

0060161809

ISBN � 13 chiffres

9780060161804

Reliure

Hardcover

�dition

Edition originale

�tat de l'article

Good

�tat de la jaquette

Good

Catalogues du vendeur

A propos de ce titre

Synopsis

Book by William H Davidow Bro Uttal

Pr�sentation de l'�diteur

Customer Service: The Competitive Weapon for the 1990s

Demand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars.

The Six-Point Plan for Gaining the Competitive Edge • Devise a service strategy • Get top managers to behave like customer service fanatics • Concentrate on motivating and training employees • Design products and services that make good customer service possible • Invest in service infrastructure • Monitor achievement of customer service goals

Les informations fournies dans la section � A propos du livre � peuvent faire r�f�rence � une autre �dition de ce titre.

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