Non-price clipped dj is scuffed with edgewear and chipping, private library stickers on spine and front wrap. Private library sticker on fep. Card pocket on beb. Pages are clean & text is free from markings. All pages are secure in binding. Size: 8vo - over 7�" - 9�" tall.

N� de r�f. du vendeur 301019

Contacter le vendeur

Signaler cet article

D�tails bibliographiques

Titre: Total Customer Service: The Ultimate Weapon A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's
�diteur: HarperCollins Publishers, Scranton, Pennsylvania, U.S.A.
Date de parution: 1989
Langue: anglais
ISBN � 10 chiffres: 0060161809
ISBN � 13 chiffres: 9780060161804
Reliure: Hard Cover
�dition: First Printing.
�tat de l'article: Good
�tat de la jaquette: Good
Type de livre: Ex Library

A propos de ce titre

Synopsis

Book by William H Davidow Bro Uttal

Pr�sentation de l'�diteur

Customer Service: The Competitive Weapon for the 1990s

Demand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars.

The Six-Point Plan for Gaining the Competitive Edge • Devise a service strategy • Get top managers to behave like customer service fanatics • Concentrate on motivating and training employees • Design products and services that make good customer service possible • Invest in service infrastructure • Monitor achievement of customer service goals

Les informations fournies dans la section � A propos du livre � peuvent faire r�f�rence � une autre �dition de ce titre.

Description de la librairie

We are an on-line seller of old, used, rare, and out-of-print books. We handle mainly hardcover and trade paperback editions. We have first editions, signed copies, and just good reading editions. We have books priced from $1.00 to $1,500.00 .

Visitez la page d�accueil du vendeur

Informations commerciales relatives au vendeur

Top Notch Books
TX, U.S.A.

Conditions de vente et de livraison

Conditions g�n�rales de vente

We accept PayPal at topnotchbooks@yahoo.com, checks, and Money Orders. Personal checks are held 7 days for clearance before shipment of book. Sales tax of 6.25% applies to purchases made in Texas.

Droit de r�tractation

Conditions d'exp�dition

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Frais d?exp�dition � l?int�rieur de ce pays�: Etats-Unis

Frais d?exp�dition � l?int�rieur de ce pays�: Etats-Unis
Quantit� command�e	5 � 10 jours ouvr�s	2 � 4 jours ouvr�s
Premier article	EUR 4.91	EUR 20.50

Les d�lais de livraison sont fix�s par les vendeurs et varient en fonction du transporteur et du lieu. Les commandes transitant par les douanes peuvent �tre retard�es et les acheteurs sont responsables de tous les droits ou frais associ�s. Les vendeurs peuvent vous contacter au sujet de frais suppl�mentaires afin de couvrir toute augmentation des co�ts d'exp�dition de vos articles.