Zingerman's Guide to Giving Great Service

Weinzweig, Ari

ISBN 10: 1401301436 / ISBN 13: 9781401301439

Edité par Hyperion, New York, 2004

A propos de cet article

A classic on the topic of giving customer service. Bright clean HB 1st w jacket. 7-3/4 x 5-1/4, 129 pp, appendix, cartoon-illustrated. VeryGood unmarked, crinkled pp. Hardback in white/yellow boards, in color illus jacket.

N° de réf. du vendeur 43318

Détails bibliographiques

• Titre: Zingerman's Guide to Giving Great Service
• Éditeur: Hyperion, New York
• Date de parution: 2004
• Langue: anglais
• ISBN à 10 chiffres: 1401301436
• ISBN à 13 chiffres: 9781401301439
• Reliure: Couverture rigide
• Édition: 1st edition, 1st printing.
• État de la jaquette: Jaquette

A propos de ce titre

Synopsis

Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service.

Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business.

Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance.

Some of Zingerman's time-tested principles:

• Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service.
• You'll get more complaints if people believe you care enough to listen to them. And that's a good thing.
• Employees who are rewarded, respected, and well cared for treat customers the same way.

À propos de l?auteur

Ari Weinzweig, along with Paul Saginaw, founded in 1994 Zingerman's Community of Businesses, which includes Zingerman's Delicatessen, Zingerman's Creamery, and Zingerman's Bakehouse. He lives in Ann Arbor, MI.