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The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to ExtraordinaryGilbert-Jamison, Theo- Couverture souple
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Connect: How to Use Data and Experience Marketing to Create Lifetime CustomersPetersen, Lars Birkholm- Couverture rigide
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Traditional Cultures: A Survey of Nonwestern Experience and AchievementKing, Glenn E.- Couverture souple
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Doing Gender Diversity: Readings in Theory and Real-World Experience- Couverture souple
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Food and Wine Pairing: A Sensory ExperienceHarrington, Robert J.- Couverture souple
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