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- The Simple Truths of Service: Inspired by Johnny the BaggerBlanchard, Ken; Glanz, Barbara
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Frais de port gratuits - What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer ServiceGallagher, Richard S.
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Frais de port gratuits - The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to ExtraordinaryGilbert-Jamison, Theo
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Frais de port gratuits - Fabled Service: Ordinary Acts, Extraordinary OutcomesSanders, Betsy
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Frais de port gratuits - The Kindness Revolution: The Company-wide Culture Shift That InspiresPhenomenal Customer ServiceEd Horrell
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