Type d'article
Etat
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Evaluation du vendeur
Edité par Nova Science Publishers, Incorporated, 2008
ISBN 10 : 1604560029ISBN 13 : 9781604560022
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Livre
Etat : Good. UK ed. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Edité par Nova Publishers, New York, NY, U.S.A., 2008
ISBN 10 : 1604560029ISBN 13 : 9781604560022
Vendeur : Book Dispensary, Concord, ON, Canada
Livre
Hardcover. Etat : Very Good. ex-lib w/usual markings, VERY GOOD hardcover, no marks in text; a gently used copy. Ex-Library.
Edité par Nova Kroshka Books, 2008
ISBN 10 : 1604560029ISBN 13 : 9781604560022
Vendeur : Irish Booksellers, Portland, ME, Etats-Unis
Livre
Etat : Good. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book.
Edité par Nova Science Pub Inc, 2008
ISBN 10 : 1604560037ISBN 13 : 9781604560039
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
Livre
Etat : New.
Edité par Nova Science Pub Inc, 2008
ISBN 10 : 1604560037ISBN 13 : 9781604560039
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
Livre
Etat : As New. Unread book in perfect condition.
Edité par Nova Science Pub Inc, 2008
ISBN 10 : 1604560037ISBN 13 : 9781604560039
Vendeur : GreatBookPricesUK, Castle Donington, DERBY, Royaume-Uni
Livre
Etat : New.
Edité par Nova Science Publishers Inc, 2008
ISBN 10 : 1604560029ISBN 13 : 9781604560022
Vendeur : PBShop.store US, Wood Dale, IL, Etats-Unis
Livre
HRD. Etat : New. New Book. Shipped from UK. Established seller since 2000.
Edité par Nova Science Pub Inc, 2008
ISBN 10 : 1604560037ISBN 13 : 9781604560039
Vendeur : GreatBookPricesUK, Castle Donington, DERBY, Royaume-Uni
Livre
Etat : As New. Unread book in perfect condition.
Edité par Nova Science Publishers Inc, 2008
ISBN 10 : 1604560029ISBN 13 : 9781604560022
Vendeur : PBShop.store UK, Fairford, GLOS, Royaume-Uni
Livre
HRD. Etat : New. New Book. Shipped from UK. Established seller since 2000.
Edité par Nova Science Publishers Inc, 2008
ISBN 10 : 1604560029ISBN 13 : 9781604560022
Vendeur : Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlande
Livre
Etat : New. Editor(s): Yuksel, Atila. Num Pages: 318 pages, tables & charts. BIC Classification: KNSG. Category: (P) Professional & Vocational. Dimension: 263 x 187 x 23. Weight in Grams: 746. . 2008. UK ed. Hardcover. . . . .
Edité par Nova Kroshka Books, 2008
ISBN 10 : 1604560029ISBN 13 : 9781604560022
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
Livre
Etat : New.
Edité par Nova Kroshka Books, 2008
ISBN 10 : 1604560029ISBN 13 : 9781604560022
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
Livre
Etat : As New. Unread book in perfect condition.
Edité par Nova Science Publishers Inc, 2008
ISBN 10 : 1604560029ISBN 13 : 9781604560022
Vendeur : THE SAINT BOOKSTORE, Southport, Royaume-Uni
Livre
Hardback. Etat : New. New copy - Usually dispatched within 4 working days.
Edité par Nova Kroshka Books, 2008
ISBN 10 : 1604560029ISBN 13 : 9781604560022
Vendeur : GreatBookPricesUK, Castle Donington, DERBY, Royaume-Uni
Livre
Etat : New.
Edité par Nova Kroshka Books, 2008
ISBN 10 : 1604560029ISBN 13 : 9781604560022
Vendeur : GreatBookPricesUK, Castle Donington, DERBY, Royaume-Uni
Livre
Etat : As New. Unread book in perfect condition.
Edité par Nova Science Publishers Inc, 2008
ISBN 10 : 1604560029ISBN 13 : 9781604560022
Vendeur : Kennys Bookstore, Olney, MD, Etats-Unis
Livre
Etat : New. Editor(s): Yuksel, Atila. Num Pages: 318 pages, tables & charts. BIC Classification: KNSG. Category: (P) Professional & Vocational. Dimension: 263 x 187 x 23. Weight in Grams: 746. . 2008. UK ed. Hardcover. . . . . Books ship from the US and Ireland.
Edité par Nova Science Publishers Inc, New York, 2008
ISBN 10 : 1604560029ISBN 13 : 9781604560022
Vendeur : CitiRetail, Stevenage, Royaume-Uni
Livre
Hardcover. Etat : new. Hardcover. Effective Management of customer satisfaction and complaints is essential for organisations in terms of profitability and sustainability. This book details this subject. Organisations, successful in delivering a high level of customer satisfaction, tend to reap the benefits in the form of repeat patronage among existing customer and recruitment of new customers. Empirical and anecdotal evidence suggest that negligence of customer dissatisfaction and inevitable customer complaints might be costly. Research has shown that an unhappy customer will tell on average 9 other people about an unsatisfying experience. Ineffective handling of complaints increases frustration and dissatisfaction, reinforces negative consumer reactions and harms a company's reputation. Management of customer satisfaction particularly in service failure situations hinges largely on an understanding of the formation of satisfaction judgement, the scrutiny of triggers that cause varied customer behaviours in failure situations and devising of customer-driven recovery strategies that would yield preferred behaviours.In other words, that execution of customer satisfaction and handling of customer complaints depend heavily on actionable information (i.e., feedback gathered from valid and continuous measurement) should not be an overstatement. Thus, departing from the absence of a comprehensive treatment, this research based book attempts to fill the gap by addressing seven theoretically and managerially important issues. Effective management of customer satisfaction and complaints is essential for organisations in terms of profitability and sustainability. Ineffective handling of complaints increases frustration and dissatisfaction, reinforces negative consumer reactions and harms a company's reputation. This book addresses 7 theoretical and managerial issues. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.