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Tourist Satisfaction & Complaining Behavior: Measurement & Management Issues in the Tourism & Hospitality Industry - Couverture rigide
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- ÉditeurNova Science Publishers Inc
- Date d'édition2008
- ISBN 10 1604560029
- ISBN 13 9781604560022
- ReliureRelié
- Nombre de pages318
- ÉditeurYuksel Atila
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Tourist Satisfaction and Complaining Behavior Measurement and Management Issues in the Tourism and Hospitality Industry Measurement Management Issues in the Tourism Hospitality Industry
Edité par
Nova Science Publishers Inc
(2008)
ISBN 10 : 1604560029
ISBN 13 : 9781604560022
Neuf
Couverture rigide
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre HRD. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur GZ-9781604560022
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EUR 104,97
Autre devise
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Tourist Satisfaction and Complaining Behavior Measurement and Management Issues in the Tourism and Hospitality Industry Measurement Management Issues in the Tourism Hospitality Industry
Edité par
Nova Science Publishers Inc
(2008)
ISBN 10 : 1604560029
ISBN 13 : 9781604560022
Neuf
Couverture rigide
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre HRD. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur GZ-9781604560022
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EUR 98,58
Autre devise
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Tourist Satisfaction & Complaining Behavior: Measurement & Management Issues in the Tourism & Hospitality Industry
Edité par
Nova Science Publishers Inc
(2008)
ISBN 10 : 1604560029
ISBN 13 : 9781604560022
Neuf
Couverture rigide
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre Etat : New. Editor(s): Yuksel, Atila. Num Pages: 318 pages, tables & charts. BIC Classification: KNSG. Category: (P) Professional & Vocational. Dimension: 263 x 187 x 23. Weight in Grams: 746. . 2008. UK ed. Hardcover. . . . . N° de réf. du vendeur V9781604560022
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EUR 119,75
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Tourist Satisfaction & Complaining Behavior : Measurement & Management Issues in the Tourism & Hospitality Industry
Edité par
Nova Kroshka Books
(2008)
ISBN 10 : 1604560029
ISBN 13 : 9781604560022
Neuf
Couverture rigide
Quantité disponible : 1
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Description du livre Etat : New. N° de réf. du vendeur 5595578-n
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EUR 128,61
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Tourist Satisfaction & Complaining Behavior: Measurement & Management Issues in the Tourism & Hospitality Industry
Edité par
Nova Science Publishers Inc
(2008)
ISBN 10 : 1604560029
ISBN 13 : 9781604560022
Neuf
Couverture rigide
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre Hardback. Etat : New. New copy - Usually dispatched within 4 working days. N° de réf. du vendeur B9781604560022
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EUR 123,11
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Tourist Satisfaction & Complaining Behavior : Measurement & Management Issues in the Tourism & Hospitality Industry
Edité par
Nova Kroshka Books
(2008)
ISBN 10 : 1604560029
ISBN 13 : 9781604560022
Neuf
Couverture rigide
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre Etat : New. N° de réf. du vendeur 5595578-n
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EUR 118,45
Autre devise
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Tourist Satisfaction & Complaining Behavior: Measurement & Management Issues in the Tourism & Hospitality Industry
Edité par
Nova Science Publishers Inc
(2008)
ISBN 10 : 1604560029
ISBN 13 : 9781604560022
Neuf
Couverture rigide
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre Etat : New. Editor(s): Yuksel, Atila. Num Pages: 318 pages, tables & charts. BIC Classification: KNSG. Category: (P) Professional & Vocational. Dimension: 263 x 187 x 23. Weight in Grams: 746. . 2008. UK ed. Hardcover. . . . . Books ship from the US and Ireland. N° de réf. du vendeur V9781604560022
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EUR 148,20
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Tourist Satisfaction & Complaining Behavior (Hardcover)
Edité par
Nova Science Publishers Inc, New York
(2008)
ISBN 10 : 1604560029
ISBN 13 : 9781604560022
Neuf
Couverture rigide
Quantité disponible : 1
Vendeur :
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Description du livre Hardcover. Etat : new. Hardcover. Effective Management of customer satisfaction and complaints is essential for organisations in terms of profitability and sustainability. This book details this subject. Organisations, successful in delivering a high level of customer satisfaction, tend to reap the benefits in the form of repeat patronage among existing customer and recruitment of new customers. Empirical and anecdotal evidence suggest that negligence of customer dissatisfaction and inevitable customer complaints might be costly. Research has shown that an unhappy customer will tell on average 9 other people about an unsatisfying experience. Ineffective handling of complaints increases frustration and dissatisfaction, reinforces negative consumer reactions and harms a company's reputation. Management of customer satisfaction particularly in service failure situations hinges largely on an understanding of the formation of satisfaction judgement, the scrutiny of triggers that cause varied customer behaviours in failure situations and devising of customer-driven recovery strategies that would yield preferred behaviours.In other words, that execution of customer satisfaction and handling of customer complaints depend heavily on actionable information (i.e., feedback gathered from valid and continuous measurement) should not be an overstatement. Thus, departing from the absence of a comprehensive treatment, this research based book attempts to fill the gap by addressing seven theoretically and managerially important issues. Effective management of customer satisfaction and complaints is essential for organisations in terms of profitability and sustainability. Ineffective handling of complaints increases frustration and dissatisfaction, reinforces negative consumer reactions and harms a company's reputation. This book addresses 7 theoretical and managerial issues. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. N° de réf. du vendeur 9781604560022
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EUR 118,46
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