Roden Grove

Seller Information
Effective Date: July 30, 2025

1. Business Name
   Roden Grove

2. Business Description
   We are a U.S.-based online bookstore specializing in antique, vintage, and collectible books. Each item is hand-selected for its historical, literary, or aesthetic value. We take pride in offering unique finds—from first editions and leather-bound volumes to illustrated children's books and forgotten treasures.

Our goal is to provide collectors, readers, decorators, and gift-givers with meaningful books that carry a story beyond the page.

1. Business Address
   Roden GrovePO Box 15
   McGregor, Texas 76657, USA

2. Contact Information
   📧 Email: RodenGrove@gmail.com

📦 Shipping From: United States

1. Business Hours
   We process orders and respond to inquiries during the following business hours (U.S. Central Standard Time):

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed (orders may still be processed occasionally)

1. Selling Credentials
   Books are stored in a climate-controlled, smoke-free environment

Condition and authenticity of each item is carefully reviewed

1. Seller Policies Overview
   All items are final sale, with limited exceptions for damage or misrepresentation

Orders ship worldwide with tracking whenever available

Each book is described to the best of our ability with honest photos and condition notes

Customer satisfaction is important to us — contact us with questions any time before purchase.

Right to Cancel Policy
Effective Date: July 30, 2025

1. General Policy
   Due to the unique and collectible nature of the antique books we sell, all sales are considered final once shipped. However, we offer a limited Right to Cancel under specific conditions outlined below.

2. Right to Cancel Before Shipment
   You may cancel your order within 24 hours of purchase, provided the order has not yet shipped. To request a cancellation:

Email us at rodengrove@gmail.com with your order number and "Cancel Request" in the subject line.
If your order has not yet been shipped, we will cancel the order and issue a full refund to your original payment method through AbeBooks.

1. After Shipment
   Once an order has been shipped, it cannot be canceled or returned unless:

The item arrives damaged, or

The item was significantly misrepresented in the description.

In either case, you must contact us within 3 days of delivery and provide:

Photos of the item and packaging, and

A detailed explanation of the issue.

We will assess the claim and, at our discretion, may offer a refund, partial refund, or store credit. Return shipping may be required and is the responsibility of the buyer unless the error was ours.

1. International Orders
   International customers are also subject to this Right to Cancel Policy. Customs delays or import taxes do not qualify as a valid reason for cancellation or return once an item has shipped.

2. Refunds for Cancellations
   If your cancellation request is approved before shipment, you will receive a full refund to your original payment method through your AbeBooks account. Please allow the time allotted by AbeBooks for processing the refund.

3. Non-Cancellable Orders
   The following are not eligible for cancellation or refund:

Orders shipped and marked as delivered

Items sold as “final sale” or part of a clearance

Custom or specially requested book orders.

1. Contact Us
   To cancel your order or inquire about eligibility, contact:
   📧 RodenGrove@gmail.com

1. Shipping Methods
   All international orders are shipped via reputable, trackable courier services (e.g., DHL, FedEx, UPS, or registered international postal services), chosen based on destination and value of the item. Expedited and insured shipping options are available upon request.

2. Processing Time
   Orders are typically processed within 3–5 business days after payment is received and cleared. Custom packaging and documentation for antique items may require additional preparation time.

3. Packaging
   Each antique book is carefully packaged using archival-safe materials and appropriate padding to ensure protection during transit. Double-boxing is used for especially valuable or fragile items.

4. Insurance
   Shipping insurance is strongly recommended for high-value antique books. If the buyer declines insurance, the seller is not liable for loss, damage, or theft during transit.

5. Customs & Import Duties
   All international orders are subject to the destination country’s customs regulations. Buyers are responsible for any import duties, taxes, or fees imposed by their country. Customs delays are beyond the seller’s control.

6. Shipping Costs
   Shipping charges are calculated based on the book’s size, weight, value, and destination. A final shipping quote will be provided before dispatch. Combined shipping is available for multiple items when possible.

7. Delivery Times
   Estimated delivery times vary by country and courier but typically range from 1 to 4 weeks. Tracking information will be provided upon shipment. Delays due to customs or local postal service are not the responsibility of the seller.

8. Undeliverable or Returned Packages
   If a package is returned due to an incorrect address provided by the buyer, refusal of delivery, or failure to pay customs fees, the buyer will be responsible for all reshipping costs. Refunds for undelivered items may be subject to a restocking fee and will not include original shipping costs unless otherwise agreed.

9. Condition & Authenticity
   Detailed descriptions and photos are provided for all antique books. Please review them carefully. All items are sold as described and authenticated to the best of our ability. Due to the nature of antique items, returns are accepted only in cases of significant undisclosed damage or misrepresentation.