Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Mitchell, Jack

ISBN 10: 1401300340 / ISBN 13: 9781401300340

Edité par Grand Central Publishing, 2003

Signed Copy . Like New dust jacket. Inscribed by author on title page. N° de réf. du vendeur W00D-01495

Synopsis :

Revised and updated for the first time since original publication!

Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world."

If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.

À propos de l'auteur: Jack Mitchell is the CEO of Mitchells/Richards/Marshs/Wilkes Bashford, four of the most successful clothing stores in the business. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons.

Détails bibliographiques

Titre : Hug Your Customers: The Proven Way to ...
Éditeur : Grand Central Publishing
Date d'édition : 2003
Reliure : Couverture rigide
Etat : As New
Etat de la jaquette : Jaquette
Signé : Signé par l'auteur