Hardback, Near Fine in a Near Fine, mylar protected DJ, signed by Michael Lyons with a non-personalized inscription, 2nd printing; slight wear to DJ and DJ edges. The book presents a road map and implementation guide for creating a powerful customer service based business, 8vo., 139 pages., 0.0 0.0 0.0.

N� de r�f. du vendeur 16139

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D�tails bibliographiques

Titre: The Knowledge Based Organization: Four Steps to Increasing Sales, Profits, and Market Share
�diteur: Burr Ridge, Illinois, U.S.A.: Irwin Professional Publishing, 1995
Date de parution: 1994
Langue: anglais
ISBN � 10 chiffres: 0786303530
ISBN � 13 chiffres: 9780786303533
Reliure: Hardcover
�tat de la jaquette: Dust Jacket Included
Sign�: Signed by Author

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