Finally, a resource which is a Go-To reference handbook for selecting appropriate Business Process Improvement Methodology! Up to speed with workflow- How to choose business process improvement methodology for your organization and measure the positive change, is the third book of “Business Process Management Systems and Continuous Improvement Executive Guide series”.
Businesses constantly strive to provide better customer experience while also increasing productivity and profitability. While doing this, they run into several challenges such as inconsistent cashflow, poor dales, customer dissatisfaction along with manufacturing & logistic issues related to reworks and backorders.
The key question that face a Business Process Improvement team are “How to select a business process improvement strategy from among 18 time-tested methods? How to determine which methodology is most suitable for addressing your specific issues and workplace concerns? How to chose a strategy that can bring faster turnaround and a greater return on investment? This go-to reference book provides answers to these and other such crucial questions…
What will you learn from this book? This book covers the following topics –
- Business process improvement lifecycle.
- How to win process improvement campaigns.
- Roadmap to process improvement methodology selection
- Business process mapping, process modeling, process redesign/ reengineering.
- Decision matrix for selecting process improvement methodology for your workplace.
- Action plan- for doing methodology implementation right!
- Qualifying ‘new’ business process and efficiency measurement metrics.
- Maintaining ‘continued’ operational excellence with the ‘new’ process.
- Illustrative examples of process improvement methodology recommendations for- Healthcare organization, Facility management of a manufacturing company, IT department of non-profits, manufacturing and technology companies, Customer service department of a service organization
- Frequently asked questions and tips to maximize output from continuous improvement campaigns.
Who should read this book?This book presents practical ways to build and improve business processes and assists professionals whether they are learning the basics of business process improvement (or Continuous improvement), planning their first improvement project, or evangelizing process- oriented thinking throughout their organization.
This book is for Agile entrepreneurs, Leaders, QA (Quality Assurance) managers, Management consultants, Production supervisors, Manufacturing heads, CEOs, Directors and all Managers involved in decision-making, directing their organization’s sustainability, profitability, and expansion.
This book answers questions on business process management, which would help managers improve business situations in their new role as a Business Analyst, Project Manager, Change Management or Process Improvement Expert.
This book is for “all business readers” who wish to apply these methodologies to their workplace, like to read, and self-develop to become ‘better’ at whatever they are doing.
About the author: Shruti Bhat PhD, MBA, CLSSBBDr. Shruti Bhat is a global leader in operational excellence, business continuity and continuous improvement. She is a true Thought Leader with numerous industry awards, patents, publications and successful projects to her credit. She has a PhD (Tech) in Pharmaceutics, MBA and is a Certified Lean Six Sigma Black Belt and Kaizen coach. Shruti is the Co-Founder of Operational Excellence Academy Canada and Chief Operations Officer of PharmaOps Consulting Inc., a Canadian Research & Management Consulting firm.
About the author: Shruti Bhat PhD, MBA, Certified Lean Six Sigma Black Belt Shruti is a gold-medalist, with PhD in Pharmaceutical sciences, MBA and Certified Lean Six Sigma Black Belt. She is Innovation Management & Continuous Improvement consultant for Pharmaceutical, Medical devices, Biotech, Chemical and Engineering companies. Shruti specializes in designing and implementing Lean, ISO, CAPA, TQM, Kaizen, Quality-by-design, cGMP and Lean Six Sigma business improvement methodologies in Innovation, Product Development, Manufacturing, Supply chain logistics and Quality departments. For over a decade, Shruti has successfully driven over 250 Continuous Improvement projects in industries worldwide. Through her customized “ROI strategy design”, Shruti provides cutting- edge concepts of innovation to create affordable quality products that are "Tough to copy". She has expertise with 35 different manufacturing techniques and has successfully conducted over 500 quality audits globally. Shruti effectively leads start-up, small to medium size as well as corporate divisions of large companies. She has facilitated business expansions into new geographies, as well as turned-around failing companies to successful enterprises. Shruti has helped build enterprise teams and coached more than 12000 employees worldwide. More about the author: www.ShrutiBhat.com
