Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager - Couverture souple

Leebov, Wendy

Couverture souple

ISBN 10 : 0787955779 ISBN 13 : 9780787955779

Editeur : Jossey-Bass Inc.,U.S., 2000

Synopsis

An AHA Press/Jossey-Bass Publication A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like: Establishing high standards of customer service Helping staff hear the voice of the customer Hiring customer service pros Helping staff cope better in a stressful atmosphere Reducing anxiety to increase satisfaction and more!

A propos du livre

Présentation de l'éditeur

Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction. This book is especially useful for: • Managers of service lines, ancillary services and support service in hospitals and systems • Administrators who want to provide managers with powerful tools for making improvements • Managers in managed care, ambulatory care, medical practices, home care and long-term care • Administrative physicians • Professionals in training, education, and organization development • Change agents and consultants • Anyone in health care who wants to focus on achieving impressive customer services If you want to engage your team in advancing service quality, Achieving Impressive Customer Service has concrete strategies for you!

Biographie de l'auteur

President and CEO of Leebov Golde Group, Wendy Leebov is a passionate advocate for creating healing environments for patients, families, and the entire healthcare team. Together with the Leebov Golde Team, she provides high-impact consulting services, supporting healthcare organizations with culture change strategies, training and tools for enhancing the patient and employee experience. With 30 + years of experience and extraordinary skills in communication, training design and delivery, Wendy is known for making hard skills learnable and motivating people to stretch and apply skills that set them apart. Wendy has written more than twelve books for health care, as well as developed her groundbreaking video-based training—The Patient Experience Skill Building System.

Détails de l'édition

• Éditeur: Jossey-Bass Inc.,U.S.
• Date d'édition: 2000
• Langue: anglais
• ISBN 10: 0787955779
• ISBN 13: 9780787955779
• Reliure: Broché
• Nombre de pages: 312
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible