Synopsis
This third edition of a bestselling text offers the most complete treatment of quality management available. It provides updated coverage of all aspects of the management and implementation of quality. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Présentation de l'éditeur
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.
This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.
The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.
Présentation de l'éditeur
Principles of Total Quality, Second Edition offers updated coverage of all aspects of the management and implementation of quality in an organization. As in the previous edition, the reader is provided with a thorough understanding of:
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
Autres éditions populaires du même titre
Résultats de recherche pour Principles of Total Quality, Third Edition
Image d'archives
Principles of Total Quality
Edité par
St. Lucie Press, Delray Beach, FL, 1994
ISBN 10 : 0963403060
ISBN 13 : 9780963403063
Ancien ou d'occasion
Couverture rigide
Vendeur : Skelly Fine Books, Norman, OK, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Decorative Hard Cover. Etat : Near Fine. No Jacket. {St. Lucie Press; Delray Beach, FL; 1994; Decorative Hard Cover; Near Fine/No Jacket; 8vo - over 7¾" - 9¾" tall; ISBN: 0-9634030-6-0.} "This book is not about the 'hard' science of statistical quality control, although this topic is treated along with the other applied tools and techniques that are necessary for implementation of a quality program. The book is about total quality management (TQM) and about operationalizing a philosophy of management, a corporate vision, and a strategic differentiation. This is achieved by integrating all functions and activities for the purpose of continuous improvement and customer satisfaction." Listing updated 11-4-2005. N° de réf. du vendeur 001643
Acheter D'occasion
EUR 4,48
Frais de port :
EUR 5,43
Vers Etats-Unis
Quantité disponible : 1 disponible(s)