Management Mess-Ups: 57 Pitfalls You Can Avoid (And Stories of Those Who Didn't) - Couverture souple

Eppler, Mark

Couverture souple

ISBN 10 : 1442955139 ISBN 13 : 9781442955134

Editeur : ReadHowYouWant, 2012

Synopsis

Can you imagine losing a customer worth $2 million over 60? It happened! According to a story reported by USA Today, a bank teller refused to validate a customer's parking ticket because he failed to execute a ''transaction.'' The next day, the frustrated customer closed his account - a little more than $2,000,000. Management Mess-Ups examines mistakes managers commit daily that stifle productivity, squelch opportunity and generally irritate employees - mistakes not big enough to grab headlines, but significant enough to undermine the efficiency and success of their departments and organizations. By reading about the management mess-ups of others, you can avoid these common stumbling blocks to success and become a manager with a true winning edge.

A propos du livre

Biographie de l'auteur

Mark Eppler (Milford, Ohio) is a professional speaker and seminar leader specializing in leadership and management issues. His clients include P&G, GE, 3M, the IRS, and the E.W. Scripps Company, as well as state and national associations.

Détails de l'édition

• Éditeur: ReadHowYouWant
• Date d'édition: 2012
• Langue: anglais
• ISBN 10: 1442955139
• ISBN 13: 9781442955134
• Reliure: Broché
• Nombre de pages: 400
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible