Bad Services: How to fix services that don't work - Couverture souple

Downe, Lou

Couverture souple

ISBN 10 : 906369721X ISBN 13 : 9789063697211

Editeur : BIS, 2026

Synopsis

Bad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?

From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver services that work. This book will help you see the universal challenges we all face when delivering good services.

You'll learn how to identify the root cause of these issues and build simple, straightforward ways to solve them, with or without buy-in. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery.

Good Services brought us the 15 principles of Good Service Design that have been universally recognised as an international standard for the service design industry. Bad Services brings you the 5 Causes of Bad Services - a vital diagnostic tool that will help you identify and solve the problems we all experience when attempting to deliver services that work.

There are many books out there that will help you design a service once, but Bad Services goes beyond this to help us understand how we create the conditions for good services to thrive in the future.

A propos du livre

À propos de l'auteur

Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.

À propos de la quatrième de couverture

Good services don't happen by accident, and neither do bad ones. Designing a service that works for users and organizations is just the first step. The real challenge begins when that design is turned into reality.'Bad Services' delves into common obstacles. From organizational silos and risk aversion to a lack of buy-in, the barriers can seem insurmountable. This book helps you understand why service design often fails to be implemented and provides practical solutions to overcome these challenges.
In 'Bad Services,' the author explores the universal difficulties faced when trying to deliver effective services. You'll learn how to identify the root causes of these issues and how to address them effectively. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery. You'll discover how to make a more significant, lasting impact with your work and create the conditions necessary for good services to thrive.'Bad Services' is an essential read for professionals at all levels who are involved in service design and delivery. The insights and strategies provided will help you navigate the complexities of service implementation and drive meaningful change in your organization. Discover how to turn the challenge of delivering good services into an opportunity for innovation and excellence.'Bad Services' is the sequel to the international bestseller ‘Good Services’.

Détails de l'édition

• Éditeur: BIS
• Date d'édition: 2026
• Langue: anglais
• ISBN 10: 906369721X
• ISBN 13: 9789063697211
• Reliure: Broché
• Numéro d'édition: 1
• Nombre de pages: 272
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible