Synopsis
Preface. 1. Introduction. 1. Introduction. 2. Management of knowledge-sharing. 3. This book's contribution. 4. Which companies are involved? 5. Where are the limitations? 6. What does the book look like? Part 1: Theoretical background. 2. Theories on Managing Knowledge. 1. Introduction. 2. Background. 3. Knowledge management and ICT. 4. Knowledge management. 5. Towards an alternative approach to managing knowledge. 6. Summary. 3. Organizational learning. 1. Introduction. 2. The theoretical approach of organizational learning. 3. The process of institutionalizing knowledge. 4.Three types of knowledge-sharing. 5.Information and Communication Technology (ICT). 6.Summary. Part 2: Practices of knowledge-sharing. 4. Knowledge acquisition: Knowledge-sharing with the organization as the knowledge provider. 1. Introduction. 2. Postbank Savings: knowledge-sharing within a call center. 3. National Netherlands: knowledge database plus personal networks. 4. The railpocket, the mobile knowledge systems of the Railways. 5. Discussion: the organization as knowledge provider. 6. Summary. 5. Knowledge reuse: Knowledge-sharing with the individual as the knowledge provider. 1. Introduction. 2. Strategy-driven knowledge-sharing: Amsterdam Airport Schiphol. 3. ING Barings: knowledge-sharing between countries. 4. Cap Gemini's mixed networks. 5. Knowledge-sharing and knowledge measurement at IBM. 6. Discussions: the individual as knowledge provider. 7. Summary. 6. Knowledge development: Communities as knowledge providers. 1. Introduction. 2. Communities as platforms for knowledge development. 3. Knowledge development via working groups at Stork. 4. Knowledge development via workshops at Unilever Research. 5. Knowledge development via digital platforms at the Ministry of Housing, Spatial Planning and the Environment. 6. Discussion: the community as knowledge provider. 7. Summary. Part 3: A critical analysis. 7.The management trap. 1. Introduction. 2. Proactive management. 3. Knowledge-sharing from a management perspective. 4. Psychological obstacles to exchanging knowledge. 5. Fighting the management trap: increase the need for knowledge-sharing. 6. Summary. 8. The Individual Learning trap. 1. Introduction. 2. The practice of learning within and by the organizations. 3. Fight the learning trap: Stimulate collective involvement. 4. Summary. 9. The ICT trap. 1. Introduction. 2. ICT determinism. 3. Avoid the ICT trap: prevent determinism. 4. Summary. 10. Epilogue. 1. Introduction. 2. Towards the second wave of knowledge management. 3. Recommendation for managing knowledge-sharing. References. Index. Endnotes.
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