Developments in the Call Centre Industry : Analysis, Changes and Challenges

Julia Connell

ISBN 10: 0415357020 / ISBN 13: 9780415357029

Edité par Taylor & Francis Ltd (Sales) Jun 2006, 2006

A propos de cet article

Neuware - Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

N° de réf. du vendeur 9780415357029

Détails bibliographiques

• Titre: Developments in the Call Centre Industry : Analysis, Changes and Challenges
• Éditeur: Taylor & Francis Ltd (Sales) Jun 2006
• Date de parution: 2006
• Langue: anglais
• ISBN à 10 chiffres: 0415357020
• ISBN à 13 chiffres: 9780415357029
• Reliure: Buch
• État de l'article: Neu
• Dimensions: 236 L x 161 H x 18 P (en millimètres) 236 millimètres de largeur par 161 millimètres de hauteur par 18 millimètres de profondeur
• Poids: 467 grammes

A propos de ce titre

Synopsis

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

À propos de l?auteur

Connell, Julia; Burgess, John