Digital Delight: Second Edition: Planning, measuring, and optimizing great digital customer and employee experiences

Greg Kihlstr�m

ISBN 10: 1690018631 / ISBN 13: 9781690018636

Edité par Independently published 2019-09-02, 2019

A propos de cet article

N° de réf. du vendeur 6666-IUK-9781690018636

Détails bibliographiques

• Titre: Digital Delight: Second Edition: Planning, measuring, and optimizing great digital customer and employee experiences
• Éditeur: Independently published 2019-09-02
• Date de parution: 2019
• Langue: anglais
• ISBN à 10 chiffres: 1690018631
• ISBN à 13 chiffres: 9781690018636
• Reliure: Paperback
• État de l'article: New

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Synopsis

We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize. This new age of increased integration means that successful CX and EX involves many teams and departments within an organization to become successful.