E-Service Quality Measurement In Banks And Customer Satisfaction: Dimensions and Their Effects on E-Customer Satisfaction in Internet Banking Services. Cet article n’est pas disponible.
Langue : anglais
Edité par LAP LAMBERT Academic Publishing, 2025
- Livre broché
- Neuf
Vendeur : Ria Christie Collections, Uxbridge, Royaume-UniRia Christie Collections
Vendeur avec une évaluation de 5 étoiles
Vendeur AbeBooks depuis 25 mars 2015
Indisponible
Livre broché
Etat: Neuf
EUR 49,57
A propos de cet article
In English.
N° de réf. du vendeur ria9786208422769_new
- Titre
- E-Service Quality Measurement In Banks And Customer Satisfaction: Dimensions and Their Effects on E-Customer Satisfaction in Internet Banking Services
- Auteur
- M, Bhuvaneswari; P V, Amutha
- Éditeur
- LAP LAMBERT Academic Publishing
- Année de publication
- 2025
- État de l'article
- New
- Reliure
- Couverture souple
- Langue
- anglais
- ISBN à 10 chiffres
- 6208422760
- ISBN à 13 chiffres
- 9786208422769
- Poids de l'article
- 210 grammes
" Assessing The Impact Of E-Service Quality On Customer Loyalty In The Banking Sector" delves into the critical interplay between digital service quality and customer satisfaction in the banking sector. The book examines key metrics and frameworks for assessing e-service quality, highlighting factors such as reliability, responsiveness, user-friendliness, and security. With a focus on understanding customer expectations in the digital age, it provides valuable insights into how banks can enhance their online services to foster loyalty and satisfaction. This resource is essential for banking professionals, researchers, and academicians aiming to explore innovative approaches to improving e-banking experiences.
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