Titre: Freedom from Command and Control: Rethinking Management for Lean Service
�diteur: Productivity Press
Date de parution: 2005
Langue: anglais
ISBN � 10 chiffres: 1563273276
ISBN � 13 chiffres: 9781563273278
Reliure: Hardback
�tat de l'article: Very Good

A propos de ce titre

Synopsis

Through case material, this Toyota Production Systems adherent illustrates how systems thinking leads to improved service, revenues, and staff morale. He also posits that the service industry fundamentally differs from manufacturing, and shows how Toyota production principles can be transformed for application in that arena.

� propos de l?auteur

John Seddon

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