Former Instructor's Review Copy. Book appears nearly new with only minor shelf wear to cover and sticker on back. Includes two sealed CDs. 674 pages. Multiple copies available this title. Quantity Available: 3. Shipped Weight: Under 1 kilo. Category: Computers & Internet; ISBN: 0495806498. ISBN/EAN: 9780495806493. Pictures of this item not already displayed here available upon request. Inventory No: 1561029257.

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D�tails bibliographiques

Titre

A Guide to Computer User Support for Help Desk & Support Specialists

�diteur

Course Tech

Date de parution

2009

Langue

anglais

ISBN � 10 chiffres

0495806498

ISBN � 13 chiffres

9780495806493

Reliure

Softcover

�dition

Fourth Edition.

�tat de l'article

Fine

Catalogues du vendeur

Computers & Internet

A propos de ce titre

Synopsis

A Guide to Computer User Support for Help Desk and Support Specialists A book from Cengage Learning on "A Guide to Computer User Support for Help Desk and Support Specialists, International Edition".

Pr�sentation de l'�diteur

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 4e, International Edition focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

Les informations fournies dans la section � A propos du livre � peuvent faire r�f�rence � une autre �dition de ce titre.

Description de la librairie

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