Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

Quint Studer

ISBN 10: 0974998605 / ISBN 13: 9780974998602

Edité par Fire Starter Publishing, 2003

N° de réf. du vendeur 0974998605-3-20025308

Synopsis :

A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. Based on Studer Group s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.

Détails bibliographiques

Titre : Hardwiring Excellence: Purpose, Worthwhile ...
Éditeur : Fire Starter Publishing
Date d'édition : 2003
Reliure : Paperback
Etat : Good