The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

Langley, Gerald J.; Moen, Ronald D.; Nolan, Kevin M.; Nolan, Thomas W.; Norman, Clifford L.; Provost, Lloyd P.

ISBN 10: 0470192410 / ISBN 13: 9780470192412

Edité par Jossey-Bass, 2009

Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly! N° de réf. du vendeur DBV.0470192410.G

Synopsis :

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

À propos de l'auteur:

THE AUTHORS

GERALD J. LANGLEY is a statistician, author, and consultant, and co-founder of Associates in Process Improvement (API), consulting firm that specializes in the improvement of quality and productivity.

RONALD D. MOEN is a statistician, consultant, and teacher to industry, government, and education. He is co-founder of API.

KEVIN M. NOLAN is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity.

DR. THOMAS W. NOLAN is a statistician, author, and consultant, and co-founder of API.

CLIFFORD L. NORMAN is a consultant with API whose work has emphasized the psychology of change.

LLOYD P. PROVOST is a statistician who advises to organizations as an API associate.

Détails bibliographiques

Titre : The Improvement Guide: A Practical Approach ...
Éditeur : Jossey-Bass
Date d'édition : 2009
Reliure : Couverture rigide
Etat : good
Edition : 2ème Édition