Keeping Score: Using the Right Metrics to Drive World-Class Performance

Brown, Mark Graham

ISBN 10: 0814403271 / ISBN 13: 9780814403273

Edité par Quality Resources, 1996

Shows very minimal signs of wear and previous use. A portion of your purchase benefits nonprofits! - Note: Edition format may differ from what is shown in stock photo item details. May not include supplementary material (toys, access code, dvds, etc). N° de réf. du vendeur 584UZG000KDO_ns

Synopsis :

Book by Mark Graham Brown

Présentation de l'éditeur: Keeping Scoreensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing -- pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach, Keeping Score will show you how to:

Evaluate your current approach to measurement.

Pinpoint incorrect performance measurements.

Select the right financial metrics.

Measure customer satisfaction and value.

Measure quality of products and services before they reach customers.

Perform process measurement.

Track supplier performance.

Measure employee satisfaction.

Redesign metrics and systems used to collect and report data.

Détails bibliographiques

Titre : Keeping Score: Using the Right Metrics to ...
Éditeur : Quality Resources
Date d'édition : 1996
Reliure : Couverture rigide
Etat : LikeNew