A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

Waite, Andrew

ISBN 10: 1138412546 / ISBN 13: 9781138412545

Edité par CRC Press, 2017

A propos de cet article

N° de réf. du vendeur 26375451362

Détails bibliographiques

• Titre: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
• Éditeur: CRC Press
• Date de parution: 2017
• Langue: anglais
• ISBN à 10 chiffres: 1138412546
• ISBN à 13 chiffres: 9781138412545
• Reliure: Couverture rigide
• État de l'article: New

A propos de ce titre

Synopsis

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

À propos de l?auteur

Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.