ServQual Model

Rajeswari Muthukumar

ISBN 10: 6139918022 / ISBN 13: 9786139918027

Edité par LAP LAMBERT Academic Publishing Okt 2018, 2018

A propos de cet article

Neuware -Quality is a perceptual, conditional and somewhat subjective attribute of a product or service. Its meaning in business has developed over time. It has been understood differently and interpreted differently by different people. A business will benefit most through focusing on the key processes that provide their customers with products and services. Producers may measure the conformance quality, or degree to which the product or service was made according to the required specification. Customers on the other hand, may focus on the quality specification of a product or service, or compared it with those that are available in the marketplace. The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies and is therefore the subject of contemporary research into service quality in hotel industry. The concept and the conceptual model of service quality are indispensable if we wish to understand the genesis of service quality and potential gaps in quality. The aim of this paper is to show the importance of service quality in hBooks on Demand GmbH, Überseering 33, 22297 Hamburg 60 pp. Englisch.

N° de réf. du vendeur 9786139918027

Détails bibliographiques

• Titre: ServQual Model
• Éditeur: LAP LAMBERT Academic Publishing Okt 2018
• Date de parution: 2018
• Langue: anglais
• ISBN à 10 chiffres: 6139918022
• ISBN à 13 chiffres: 9786139918027
• Reliure: Taschenbuch
• État de l'article: Neu
• Dimensions: 220 L x 150 H x 4 P (en millimètres) 220 millimètres de largeur par 150 millimètres de hauteur par 4 millimètres de profondeur
• Poids: 107 grammes

A propos de ce titre

Synopsis

Quality is a perceptual, conditional and somewhat subjective attribute of a product or service. Its meaning in business has developed over time. It has been understood differently and interpreted differently by different people. A business will benefit most through focusing on the key processes that provide their customers with products and services. Producers may measure the conformance quality, or degree to which the product or service was made according to the required specification. Customers on the other hand, may focus on the quality specification of a product or service, or compared it with those that are available in the marketplace. The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies and is therefore the subject of contemporary research into service quality in hotel industry. The concept and the conceptual model of service quality are indispensable if we wish to understand the genesis of service quality and potential gaps in quality. The aim of this paper is to show the importance of service quality in h