Very Good/No Jacket (35372) No jacket, believed as issued. Hardcover, very good condition, w. ltly rubbed wraps, lt marks. V. ltly slanted sp, ltly bumped sp base, v. ltly bumped bottom corners. Ltly tanned p. edges. Creaky fr hinge. Sig on ffep, o/w cln, tight, unmarked. 462.

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D�tails bibliographiques

Titre: Service Management for Competitive Advantage
�diteur: McGraw-Hill
Date de parution: 1994
Langue: anglais
ISBN � 10 chiffres: 0070212171
ISBN � 13 chiffres: 9780070212176
Reliure: Hardcover
�dition: First ition edition

A propos de ce titre

Synopsis

James Fitzsimmons' 1982 McGraw-Hill text, "Service Operations Management", the first book on the topic, defined the field of service operations management. Fitzsimmons is now senior author of an all new 1994 service management text which sets the paradigm for service management for the 1990s. This junior/senior/graduate text is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experiences and research with numerous service firms. Its highly readable presentation is designed to appeal even to students with little business experience.

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Specializing in monographs and texts in Mathematics, Computer Science, Science, Engineering, Social Sciences, Psychology. Photography and Science Fiction.

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