Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package

Fitzsimmons, Mona J,Fitzsimmons, James A

ISBN 10: 0072424192 / ISBN 13: 9780072424195

Edité par McGraw-Hill/Irwin, 2000

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Détails bibliographiques

Titre : Service Management: Operations, Strategy, ...

Éditeur : McGraw-Hill/Irwin

Date d'édition : 2000

Reliure : Hardcover

Etat : Good

Edition : 3ème Édition

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Synopsis :

Thie text looks at service management, through services provided, the economy, concepts and strategies and the use of information technology.