What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

Freemantle, David

ISBN 10: 1857882067 / ISBN 13: 9781857882063

Edité par UNKNO, 1999

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Titre : What Customers Like About You: Adding ...

Éditeur : UNKNO

Date d'édition : 1999

Reliure : Couverture souple

A propos de ce titre

Synopsis :

The decline in service and customer satisfaction is costing companies billions in lost revenue. Based on an in-depth study of many companies across 19 countries this work offers practical ideas for managers keen to deliver outstanding customer service.

À propos de l?auteur:

David Freemantle wrote his first book Superboss in 1984 following a successful career in management which culminated in a board appointment with a major airline - and it rapidly became a bestseller. Since then he has written a number of bestselling management books that have been published in 14 languages around the world, including his primer Incredible Customer Service. He runs his own consultancy business, Superboss Ltd, based in the UK, which specializes in areas of people management, motivation, customer service and business planning. He spends much of his time running seminars around the world and has gained a reputation as an extraordinarily thought-provoking and stimulating speaker on the international lecture circuit.