Boston, Massachusetts: Harvard Business School Press, 1994. Brand New condition in a Brand New dust jacket. Contains eight articles and five interviews from the Harvard Business Review since 1982. Offers timely, specific, and practical insights into improving the quality of service in any industry. Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger, etc. Bound in the original red cloth. Complete with dust jacket. First Printing of the First Edition. Hardcover. New/New. 8vo. xx, 260pp.

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D�tails bibliographiques

Titre

Command Performance, The Art of Delivering Quality Service

�diteur

Harvard Business School Press, Boston, Massachusetts

Date de parution

1994

Langue

anglais

ISBN � 10 chiffres

0875845622

ISBN � 13 chiffres

9780875845623

Reliure

Hardcover

�dition

First Printing of the First Edition.

�tat de l'article

New

�tat de la jaquette

New

Catalogues du vendeur

Management / Leadership / Business

A propos de ce titre

Synopsis

This text provides insights of leading business thinkers and executives on delivery service to customers. Peter Drucker, Frederick Reichheld, Leonard Schlesinger and James Heskett, among others, explore various aspects of developing a service strategy and implementing it effectively. First-person accounts and profiles of individual firms provide lessons from the field. Featuring eight articles and five interviews from the "Harvard Business Review", the text develops a strong framework, with real-world models, for significantly improving the quality of service in any industry.

Les informations fournies dans la section � A propos du livre � peuvent faire r�f�rence � une autre �dition de ce titre.

Description de la librairie

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