The Virtual Reference Service : From Competencies to Assessment - Neal-Schuman Publishers

Nast, Philip, Lankes, R. David

ISBN 10: 1555705286 / ISBN 13: 9781555705282

Edité par Neal-Schuman Publishers, Incorporated, 2008

A propos de cet article

Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

N° de réf. du vendeur 1412954-6

Détails bibliographiques

• Titre: The Virtual Reference Service : From Competencies to Assessment - Neal-Schuman Publishers
• Éditeur: Neal-Schuman Publishers, Incorporated
• Date de parution: 2008
• Langue: anglais
• ISBN à 10 chiffres: 1555705286
• ISBN à 13 chiffres: 9781555705282
• Reliure: Couverture souple
• Édition: 1st Edition.
• État de l'article: Very Good

A propos de ce titre

Synopsis

This new collection shares experts' best practices, foreword looking models, and advice on new developments in virtual reference. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, methods of assessment, and more. A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative - an IMLS-funded project to compile training tools from digital reference educators and practitioners. Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest thinking about virtual reference work in libraries.